Mobility has emerged as a major disruptor in the retail space, changing the way employees work, collaborate and connect with the end customer. Considering that more than 80% of consumers research a product prior to entering the store and over half of these (42%) find it helpful if a physical store knew about their online research first, the ability to leverage insights about the customer and deliver an exceptional customer experience will set retailers apart.

Our infographic shows how this can be achieved:

Read our white paper, How Mobile Communications Are Enhancing the Omni-Channel Customer Experience, and learn how mobile solutions deliver a rich variety of interactive and contextual experiences that drive revenue, customer loyalty and brand awareness.

By Jim Kander

Practice Leader - Retail, Global Sales & Services

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