You CAN Hear Me Now! Why You Need AMIE to Help Ensure Every Word is Heard

As good as a device or Wi-Fi network is, it is inevitable that at some point in time, a user is going to experience a call quality problem. Voice quality is critical for many frontline workers when it comes to taking care of patients, helping customers, or providing exceptional guest experiences. The question is, is it the device that’s failing, or is there an issue with the network that is causing calls to drop or perform poorly. It’s often assumed that the device is causing the issues, and in many instances, that’s not the case.

Traditionally, troubleshooting a problem requires considerable time and resources from the IT and/or Telecom departments.

This also means that devices have to be removed from the hands of critical deskless workers for long periods of time, which interrupts workflow and impedes their ability to do their jobs. It can also cause a lack of confidence in the device itself, which may mean that employees may not even use the device, and it sits in a drawer, meaning that financial investment might have been made for nothing.

What if there was a way to help diagnose problems faster and to proactively monitor for call and network quality for your Spectralink Versity smartphones? With AMIE® Advanced for Wi-Fi, our proprietary device management software, there is.

Check out this cool video to see how AMIE Advanced can help troubleshoot call quality issues and distinguish between device and network issues, saving you valuable time, money, and resources and allowing you to get the most out of your mobility investment.